Delivery

Delivery

Standard Delivery Information

Order before 1 pm Monday – Friday and we will dispatch your order the same day. All orders are sent on a Monday - Friday next working day courier service. For those from the Highlands and Islands orders will take a bit longer. 

Delivery Charges

We charge £4.50 + VAT for delivery to most of the mainland UK. For delivery to the Highlands and Islands it is £12.50 + VAT except for multiple orders where we reserve the right to charge a supplement.

Packaging

We fully understand the need for complete privacy, all of our samples and parcels are discreetly wrapped in plain wrapping for delivery by courier. Parcels are not left with a neighbour unless you specifically ask for that service.  If you have special delivery instructions as to where you would like the parcel leaving please add these instructions to your order.

Back Orders 

If any item on your order is not in stock, we will back order for you. You will be emailed with the option to wait for delivery, take an alternative or cancel your order if you would prefer. 

Returns 

If you are not completely satisfied with any of our products please return them within 28 days of receipt of order. Please ensure that they are suitably packed for return (we can accept no responsibility for any product damaged through insufficient packing and no refund will be made for transit damaged returned items or any postage incurred) and in the same state as when you received them.

Queries

If you have any queries please do not hesitate to contact us - we pride ourselves on being flexible, quick and responsive to your needs. Contact us and we will do our best to help you.