The safety of our staff and customers is paramount during this difficult time. We would like to reassure you that we remain open and orders can still be placed online.
We have decided to stop our "Collect from Tendercare" service during the period of social distancing, in the spirit of the Government's guidelines. You will still be able to select our standard "UK Shipping" option during checkout.
Please note that due to increased demand faced by our delivery partner, DPD, your order may take slightly longer to arrive. We ask for your patience during this time.
You may wish to place your orders a couple of days sooner than you would otherwise to ensure that your supply does not run out.
Standard Delivery Information
Order before 1 pm Monday – Friday and we will dispatch your order the same day. Owing to increased demand delivery may take longer than the usual 24 hours. For those from the Highlands and Islands orders will take a bit longer.
We charge £4.99 + VAT for delivery to most of the mainland UK. For delivery to the Highlands and Islands it is £13.97 + VAT except for multiple orders where we reserve the right to charge a supplement.
We fully understand the need for complete privacy, all of our samples and parcels are discreetly wrapped in plain wrapping for delivery by courier. Parcels are not left with a neighbour unless you specifically ask for that service. If you have special delivery instructions as to where you would like the parcel leaving please add these instructions to your order.
If any item on your order is not in stock, we will back order for you. You will be emailed with the option to wait for delivery, take an alternative or cancel your order if you would prefer.
If you are not completely satisfied with any of our products please return them within 28 days of receipt of order. Please ensure that they are suitably packed for return (we can accept no responsibility for any product damaged through insufficient packing and no refund will be made for transit damaged returned items or any postage incurred) and in the same state as when you received them.
If you have any queries please do not hesitate to contact us - we pride ourselves on being flexible, quick and responsive to your needs. Contact us and we will do our best to help you.