Here to Help

What are the different types of Incontinence?

Overflow Incontinence happens when the bladder does not empty completely. Urine builds up and in the end may overflow, often as a constant or frequent dribble of urine. For men this is the most common type of incontinence.

Stress Incontinence is the most common type of bladder control problem. It has nothing to do with ‘stress’ in the sense of anxiety. It is nearly always caused by weakness in the pelvic floor muscles or when there is increased pressure such as when you cough, sneeze or laugh.

Urge Incontinence is sometimes referred to as “overactive bladder” or “irritable bladder” when there is a sudden need to urinate with not enough warning to get to the toilet in time You may also need to pass urine more often than usual so you may wake up several times during the night. . The largest group of people who suffer this type of incontinence are the elderly.

Functional Incontinence is the passing of urine in inappropriate places. It may be a result of varying degrees of immobility, for example making it difficult or impossible for the person to reach a toilet or to manage their clothing.

Bedwetting is due to the extra blood supply to the kidneys at night and the reduced production of the anti-diuretic hormone developing nocturnal enuresis or bedwetting.

I think I may have Incontinence, can you help?

At Tender Care we are not qualified to offer medical advice and suggest you make an appointment with your Doctor to discuss your symptoms.

Can I just ring for advice before choosing?

We would recommend that you call us on 01457 872273 or email us via our Contact Page

Which are the most absorbent pads?

We have a wide range of ‘Night Products’ with excellent absorbency and an exclusive range called ‘Comfort Premium’.

Do you have products similar to the ‘free issue pads’ from the NHS?

Yes, The All in One Day ranges by Tendercare and Vlesi and the Shaped Pads by Tendercare and Vlesi are similar but if you want more absorbency look at the Day Plus and Night ranges which you will find are much more absorbent.

How often should I change incontinence pads?

Each pad has a wetness indicator that will help you decide when to change the pad; but we recommend you change them regularly to maintain skin hygiene; about 4 times per day.

Can I have free samples?

Yes - but we do ask that you cover the cost of delivery.

Can I flush the pads down the toilet?

No - they cannot be flushed down the toilet. Place the used pad in a suitable plastic bag and place in your external rubbish bin.

My pad doesn’t absorb very well – why?

This should not normally happen but can be affected if barrier creams or talcum powder have been applied. Best advice is to ring us on 01457 872273.

What pads are suitable to use with ordinary or pouch underwear?

Check out our range of small liner pads called ‘Tender Light’ or ‘Vlesi Well’; ideal for minor leakage with easy to fit adhesive strip.

How are they packed and delivered?

We understand the need for complete privacy, so all our samples and parcels are discreetly wrapped in plain wrapping for delivery by courier.

What are the delivery charges?

Tender Care charges £4.50 + VAT for delivery to Mainland UK and £12.50 + VAT for the Highlands & Islands. For multiple orders we do reserve the right to add a supplement. For further details please see our delivery policy.

Do you deliver outside the UK?

At present we only deliver to the UK. Please contact us if you are not in the UK and need to place an order.

I am travelling abroad – Do you have a suitable pad to wear?

For the more mobile customer we recommend our range of ‘Pull Up Pants’.

Can I buy pads VAT free?

Yes - and all our products that are eligible for this government tax allowance have had the VAT deducted. If you wish to buy more than 200 pads at a time you will need to fill in our VAT Exemption form and return it to us.